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St Ives 01480 464515

Privacy Policy

Who are we?

Copleys Solicitors LLP is a limited liability partnership incorporated in England and Wales and is a ‘data controller’ under the General Data Protection Regulation (GDPR). The data controller decides how your personal data is processed and for what purposes.

Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the GDPR.

What information will we collect from you?

We will only collect information from you that is relevant to the matter that we are dealing with. In particular, we may collect the following information from you which is defined as ‘personal data’:

  • Personal details
  • Family/lifestyle and social circumstances
  • Financial details
  • Business activities of the person whose details we are processing

We may also collect information that is referred to as being in a ‘special category’. This could include:

  • Physical or mental health details
  • Racial or ethnic origin
  • Religious beliefs or other beliefs of a similar nature
  • Criminal convictions
  • Sexual orientation

Information we monitor about visitors to our website

During the course of any visit to our site, the pages you see, along with a short text file called a 'cookie', are downloaded to your computer. Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to  find out whether the computer (and probably its user) has visited the website before.

Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google's privacy policy here.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

How will we use your information?

We will mainly use your information for the provision of legal advice and this is necessary for the performance of the contract between us. We may also use it for:

  • Administering any accounts
  • Processing your bank/credit card details in order to obtain payment
  • Prevention and detection of fraud
  • Market research
  • Marketing
  • Credit reference checks (where appropriate)
  • Processing Anti-money laundering checks

Who will we share your information with?

Under our Code of Conduct there are very strict rules about who we can share your information with and this will normally be limited to other people who will assist with your matter. This may include:

  • Other legal professionals
  • Medical experts
  • Private investigators
  • Healthcare professionals, social and welfare organisations
  • Courts and tribunals
  • Accountants/tax advisors

Where you authorise us, we may also disclose your information to your family, associates or representatives, and we may also disclose your information to debt collection agencies if you do not pay our bills.

How long will we keep your information for?

At the conclusion of your matter we will keep your information for a period of six years except in conveyancing purchase transactions, which we will keep for fifteen years.

What rights do you have?

You have a series of rights under GDPR including the right to access a copy of the information we hold about you. Further information on this issue can be obtained from our Data Protection Officer: Ms. Paula Hamilton, Copleys Solicitors LLP, Red House, 10 Market Hill, St Ives, Cambridgeshire, PE27 5AW. Telephone: 01480 464515. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Who can you complain to if you are unhappy about what we have done with your information?

If you are unhappy about how we are using your information then initially you should contact our Data Protection Officer, and if your complaint remains unresolved then you can contact the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113 or 01625 545 745.